Review a provider identity

Use this guide as a platform operator when a provider says the business has no registration number. The case is private and grants no provider authority while it is waiting.

Check the identity

1. Open Platform, Provider identity reviews.
2. Check the representative and business identity using an independent source. Do not treat the submitted name, email address or phone number as proof, and do not use them to guess a match to another provider.
3. If you confirm a Companies House number, enter the eight-character number. Leave it blank only when the checked business genuinely has no registration number.

Record the decision

• Choose Approve only when the external identity check supports the case. Kadim creates the private provider account and representative authority together.
• Choose Decline when you cannot approve the identity. Kadim does not show a reason to the provider and creates no provider authority.
• If the confirmed identifier already belongs to a provider, Kadim moves the case to recovery. It does not merge by name or attach the representative.

This review does not approve the provider for a mosque, verify credential evidence, publish discovery data or allocate work.