Help

Guides for everyone who uses Kadim. Pick your role below. Each guide ships in the same change as the feature it describes, so what you read here always matches what you see in the app.

Getting started

New to Kadim? Start here. One short walkthrough each for volunteers, coordinators and trustees, from your first tap to a job done.

Your first Friday as a volunteer From the link in the group chat to walking in on the day. No app, no account, about a minute of your time. Your first rota as a coordinator Sign in, call for the volunteers you need, share the link, watch it fill, and thank the team. Your first week, end to end. Your first week as a trustee Find your safeguarding picture, record a check you hold on paper, chase an expiry, and export the audit. The whole duty, once through. Confirm your contact phone for an event Read the mosque's notice and confirm your phone with a short code. Confirmation does not reserve a place or join a volunteer rota. Book places for your family Confirm the contact phone, enter each applicant and reserve the whole family together in a capped session. Manage your private booking Use your saved private link and a fresh code to view, move or cancel eligible places.

Volunteers

Claim slots from a shared link, manage reminders, and carry your DBS status with you. No app, no account.

Claim a slot from a shared link Open the link, prove your number with a code, and you're on the rota. About a minute, no app and no account. Your page One page of your own at your mosque: what you do next, what you could take, your details, your availability, what you have offered and what you have done. Leaving a mosque How to end your place on one mosque's team from your own page, what stops, what stays yours, and how to come back. Add your duties to your calendar Put your own slots in the calendar you already check. It stays up to date by itself, and only ever shows your duties. Tell your mosque when you can serve Set the times you are usually free, so your coordinator can plan around you. It is a hint, never a commitment, and only your coordinator sees it. Correct your own name See and fix the spelling of your own name. It updates your upcoming rosters straight away, and only you can see and change it. Share your DBS status with a second mosque Offer a skill you could give Stop the texts Choose which texts each mosque sends you from your volunteer page, or reply STOP to any message to stop everything at once.

Coordinators

Publish rotas, make them repeat on a standing schedule, share to the team, and call out specialists when something needs fixing.

Call for volunteers: your first rota in one number Appoint your committee: roles for your team Run the duty board: who stands where The night before, turn a pool of willing volunteers into named duties. Tap a person onto a duty; the safeguarding check runs itself. Switch between your mosques Serve on more than one committee? The mosque switcher moves you between them in one tap, and remembers where you left off. Brief the rota: where to stand and what to do Publish next week's rota and hear about the gaps Make it repeat: a standing schedule that runs itself Plan the mosque's week Use Planner to see the next seven days, check gaps and open the right duty board. Fix a rota: remove, correct or move a volunteer Plan the month on a calendar The calendar answers the question you carry around: which day needs me? Scan the agenda or check the month. Cancel a rota, or change its time Thank the team: one tap after a rota is served Review the skills members offer Configure programme sessions Prepare programme dates, session capacity and explicit calendar/resource links. Set up your building List the rooms and services your mosque takes bookings for, say when each is available, and read your week back in one place. Invite a provider Create a secure link for a contractor or supplier to join Kadim once, without approving or connecting them to your mosque. Record and decide room requests Check opening hours, competing requests and existing bookings before deciding. Call out a specialist Connect to a provider Use a provider's Connection reference to request a mosque-local relationship without approving or endorsing them. Publish your mosque calendar once Create public calendar information, preview it, and keep every public page and subscription in step. Review a provider Record your mosque's own provider decision, the shared evidence you relied on and private local notes.

Providers

Create and understand the private Kadim profile your business controls.

Join Kadim as a provider Use a mosque invitation to create one private business profile and understand what is, and is not, shared. Manage mosque connections Choose credential metadata that may be offered and respond to each mosque connection request yourself.

Trustees

The safeguarding compliance dashboard: DBS status at a glance, one-tap chasers, and the audit export.

See your safeguarding picture and export the audit Read a year of coverage before the committee meets Record assurance onboarding facts

Understanding Kadim

The why behind the product: how we protect privacy, how DBS works, why volunteers need no account, what we text and why, and how standing schedules run.

How Kadim protects volunteers' privacy What we store about you, who can see it, and the promises that don't change. A name and a number, to one mosque, for as long as they need you. DBS and safeguarding in Kadim What a DBS check is, the five facts Kadim keeps, why carrying a status between mosques isn't available yet, and the lines we never cross. Why volunteers need no account The link-and-code model, why it exists, and how your phone remembers you so coming back is a couple of taps. The texts Kadim sends you The promise: texts about your own slots and your own mosque's rotas, and nothing else. Every text, why it's sent, and the one ask that stops them. How standing schedules work The horizon model, why prayer is never skipped and Eid adds volunteers, and why only the coordinator gets the daily digest.

Reference

The exact vocabulary: every text Kadim sends, the calendar and slot states, the DBS fields, the mosque lifecycle states, and who can do what.

The texts Kadim sends Every SMS template Kadim can send: what triggers it, who receives it, and what stops it. Rota, slot and status states The vocabulary of the calendar chips, the slot rows, and the year heatmap bands, with what each word means. The five DBS facts Kadim stores The exact fields a safeguarding record holds, the DBS levels and workforces, and the status words on the compliance dashboard. Mosque lifecycle states The five states a mosque moves through, the changes valid from each, and who keeps access at every step. Roles and permissions The roles a person can hold at a mosque, what each can do, and the exact rules for who may appoint, record and publish.

Platform

Manage a mosque's lifecycle: activate, suspend, archive Find a mosque in the organisations directory, open it, and move it along its lifecycle. All from the browser, behind the platform sign-in. Send and read product feedback Switch a mosque's message categories on or off On a mosque's detail page, switch the message categories it sends. A category switched off is dropped before it can cost anything. Sign-in codes, safeguarding messages and opt-out confirmations always send. Review a provider identity Check a provider's identity outside Kadim, then approve or decline the pending private case without guessing a match. Set up a test Network Create or resume an isolated federated-assurance test Network and assign an existing account as its assurance lead.